Customs duties & import taxes – we'll take care of it!
To ensure that your purchase from us in Switzerland or Norway remains uncomplicated, we will cover the customs duties and import sales tax for you.
Here we explain exactly how the process works – regardless of whether you submit the customs invoice in advance or have already paid it.
Have you received the customs invoice but haven't paid it yet?
Perfect!
Simply send us the customs invoice using the form below.
We will settle the outstanding amount directly – you don’t have to do anything else.
What we need for this:
Customs invoice (PDF, photo or scan)
Important: Please submit the invoice as soon as possible after receiving it so that we can pay it on time.
---------------------
Have you already paid the customs fees and would like a refund?
No problem!
In this case, we will also cover the costs – we will refund your money.
What we need for this:
Customs invoice
Proof of your payment (e.g. bank statement, payment confirmation)
📎 Please upload both the invoice and the payment receipt in the form.
---------------------
Form for submitting your documents
Simply use the form below to send us all relevant documents.
Our accounting department will review your case and usually process it within 5-7 business days .
🔐 Of course, all data will be treated securely and confidentially.
❓Any questions?
Our customer support will be happy to help you!
Just write to us: service@viktilabs.de
