We are convinced that taking our products regularly can make a noticeable contribution to your well-being – especially if you use them consistently as recommended .
If you do not notice any positive effect despite consistent use, you will of course get your money back .
This is our quality promise to you.
Please note:
Our money-back guarantee is not valid if you no longer wish to use the products for any reason whatsoever or if the order was not placed by you.
The money-back guarantee only applies to your first order .
Since results do not appear overnight , it is important to take our products consistently over a longer period of time .
We recommend taking the medication for at least three months . Initial effects often occur after about 30 days .
To better understand changes, we recommend that you keep a short log while taking the medication – for example, about your diet, daily form or other factors .
These records help you and us to better classify possible reasons for a lack of effect .
Conditions 90-day money-back guarantee
In addition to the right of withdrawal to which you are legally entitled as a consumer ( https://www.viktilabs.de/policies/refund-policy ), we grant you the right to withdraw your contractual declaration made to us within a further 90 days in text form (e.g. e-mail).
-
The extended 90-day period begins upon expiration of the 14-day cancellation period to which you are legally entitled. To meet the deadline, it is sufficient to send your cancellation notice in a timely manner.
-
The revocation must be sent, preferably by email, to:
📧 service@viktilabs.de -
In deviation from the statutory right of withdrawal, if you make use of the extended 90-day money-back guarantee, you will bear the shipping costs and the shipping risk.
-
In the event of a claim under the extended 90-day money-back guarantee, the right to a refund of the purchase price only arises once the goods have been received by us.
-
When exercising the extended 90-day money-back guarantee, the goods must be in their original packaging (if the goods were delivered in such packaging), complete, unused (if the goods were new at the time of delivery) and undamaged.
-
The already opened package does not need to be returned. However, only one package may be opened.
-
The guarantee applies only to the first order and only once per person. We reserve the right to refuse a refund for repeated use.
