Frequently Asked Questions

A discount code for our online shop only loses its validity once you have redeemed it. However, there are also discount codes and coupons that are valid during a specific event or for a specific period of time. We always specify this period so that you can definitely hunt for bargains in good time and make great savings.

Discount codes from our website or emails are valid for our online shop and are not Amazon discount codes.

You have to be a bit lucky to get a discount code, but you can do a lot to improve your luck. Subscribe to our newsletter and our Instagram channel, then you will definitely find out about current discounts, sales promotions and the various discount values.

In this case, please check your spam folder to see if the voucher code has ended up there. Is it not there? Then contact our customer service, where we will help you very quickly and in a friendly manner. If you want to initiate a cancellation, it is best to contact us first - because there are no problems, only solutions.

If your discount code doesn't work, please first check if all conditions are met, such as the validity period or the number of items. If all conditions are met and you still have problems redeeming the discount code, please check that the code is spelled correctly. If none of this helps, please contact our customer supporthere .